How do I place an order?

We want you to feel secure when shopping with Interior Clue, therefore we offer a few different ways to place an order:

Order Online - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. This option is available 24 hours a day for your convenience.

Call Us - Our customer service team is ready to place your order over the phone. You can reach us at (800) 660-6970 Monday through Friday from 8am to 9pm, Sat and Sun from 9 am to 5 pm (PST).

Cancellation Policy

Once the order is placed, we will submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed, the customer becomes financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, we don't accept order cancellations once the 24-hour window has passed. At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in e-mail receipt is correct. If the customer does not notify us of any changes within the 24-hour window, we will proceed with ordering the merchandise from the manufacturer. The customer may be responsible for any shipping and handling fees that may apply.

What are my payment options?

We accept following methods of payment:

  • Credit Cards: Visa, MasterCard, American Express and Discover
  • PayPal
  • Personal Checks, Cashier's Checks and Money Orders

Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes, so we can quickly make any necessary changes. If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order via My Account.

Sales Tax

One of the best things about buying through Interior Clue is that we do not have to charge sales tax, with one exception: orders shipping in California are subject to a sales tax. Interior Clue is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop. Coupons / Promotions Coupons may not be combined with other coupons, promotions, cashback rewards and special offers, only one coupon may be used per transaction. Coupons can not be applied to previous purchases. Coupons are not refundable and are not redeemable for cash. Coupons can not be used for gift card purchases.