Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 7 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Any upgraded shipping costs will not be refunded. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition, some of our items carry a restocking fee 15% which will be deducted from your refund should you wish to make a return. Interior Clue Gift Certificates are nonreturnable. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our Standard Return Policy , where roundtrip shipping costs will be deducted from your refund. If item is eligible for "Free Return Shipping" you will receive return label by email. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, no returns allowed on custom orders. Mattresses, bedding and linens are also non-refundable and cannot be exchanged. A few of our vendors may be excluded from our return policy.
- Custom orders (i.e. products that are built-to-order or personalized in any way)
- Any items labeled non-returnable on the product page of our website
- Any item that has been modified or used in any way, assembled, installed, etc
- Any item that is not in resalable condition.
- Any personal use products (for reasons surrounding Health & Sanitation).
- Any item that is not in the original box with sufficient packaging materials.
- Large Quantities, Special Orders or Project Quotations: When ordering large quantities or special orders for large projects, we suggest ordering a sample for evaluation, some manufacturers will not allow returns on large quantities.
- Consumables: Light bulbs, parts, shades, and opened consumables (including all edibles, sprays, liquids, and other health and beauty products).
- Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
If you have already accepted the package and find that parts are missing or damaged, please contact us within 24 hours and we will provide you the replacement parts free of charge. If we cannot replace the parts, we will have the carrier pick up the package and we will provide you a replacement. All returned products should be in the original packaging.
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts via telephone or email. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
If your order is shipping by Truck Freight or White Glove, please note the important instructions below:
1) Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment
2) If you decide that you do not want parts or a replacement unit, the item can be returned under our Standard Return Policy. If a product arrives damaged and it was noted on the delivery receipt, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
In order to address any issues promptly please take time to inspect the merchandise you have ordered upon receipt. If your shipment is damaged or defective, please contact us within 24 hours following the receipt of your order. To help us resolve the situation please upload photographs of the damages as well as post a clear description of the damage.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If you want to return, please refer to our Standard Return Policy. If the product itself appears significantly damaged, you may refuse delivery. Please notify Interior Clue of refusal so we can anticipate the return.
Clearance Items Return Information
If the item you have purchased is a returned product, please be advised that this does mean it might have some signs of wear. The wear is typically the result of the product being previously shipped. Due to this, the item cannot be returned. However, if you received this item and feel there has been a major error or have some other serious issue, please contact us.
If you paid with: Your refund will be: Credit / Debit Card Processed within 5 to 7 business days from date Interior Clue confirms refund. Check / Money Order Refund check will be sent within 14 business days from date Interior Clue confirms refund. Paypal Processed within 5 to 7 business days from date Interior Clue confirms refund. Financing (GE Capital) Processed within 5 to 7 business days from date Interior Clue confirms refund.
Interior Clue reserves the right to amend these terms at any time and to make exceptions on case-by-case basis.